Monica Zdonek

Administrative Assistant


I am interested in expanding my professional horizons by seeking new challenges in the area of administrative or office support. I have enclosed my resume so that you can begin to see my qualities that will make me successful in this position.

I look forward to speaking to you soon.

Professional Experiences

Inbound Sales Representative


Since October 2009
Berlin - United States

My responsibilities include taking inbound calls, building rapport with the customer and showing them the value of the services that I am positioning to them based on their needs.

Billing Representative


From June 2008 Till October 2009
Berlin - United States

In this position my job included taking calls from customers that had questions regarding their bill and resolving the issue they were having along with positioning new products that might make their services more enjoyable for them. I took about 100 calls a day and am extremely efficient with learning new procedures and catch on quickly to any changes.

Claims Representative

Hartford Insurance Group

From November 2007 Till June 2008
Southington - United States

In this position I worked in a call center taking inbound calls from customers that had automobile and homeowner claims.

Certified Nurses Aide

Brittany Farms Health Center

From November 2005 Till November 2007
New Britain - United States

In this position I would aid the patients with their daily activities making sure to follow proper care for each person. It's a rewarding experience that taught me about communication with different types of people.

Educational Background

High School diploma

Newington High School

June 2004
Newington - United States



-efficiency, reliability and accuracy
-establishing good rapport with clients
-enthusiastic and self sufficient




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